Quick answers to common questions. Can’t find yours? Contact us.
Where do you ship?
We ship to addresses in the 50 United States and Washington, D.C. We do not currently ship internationally, to U.S. territories, or to APO/FPO addresses.
How long does delivery take?
Orders are processed within 1–3 business days. After shipping, standard delivery to the contiguous U.S. usually takes 3–7 business days. Alaska, Hawaii, and remote areas may take longer. Delivery dates are estimates, not guarantees. See our Shipping Policy.
How much does shipping cost?
Shipping costs are shown at checkout before you pay. See our Shipping Policy for current rates [and the free-shipping threshold, if offered].
How can I track my order?
When your order ships we email you a tracking number and link. Tracking can take 24–48 hours to update after the label is created. If you need help, email support@kovexa.shop with your order number.
What is your return policy?
You may return most items within 30 days of delivery if they are unused, in the condition you received them, and in original packaging. Please email us first so we can send return instructions. See our Refund & Return Policy.
Who pays for return shipping?
For change-of-mind returns, the customer pays return shipping. If an item arrives damaged, defective, or incorrect, we cover return shipping and send a replacement or full refund.
My item arrived damaged or incorrect. What do I do?
Email support@kovexa.shop within 7 days of delivery with your order number and photos of the item and packaging. We will replace it or refund you.
When will I get my refund?
After we receive and inspect your return, we email you to confirm. Approved refunds go back to your original payment method; your bank may take additional time to post the credit. See the Refund & Return Policy for timing.
Can I change or cancel my order?
Contact us as soon as possible at support@kovexa.shop. We can usually change or cancel an order only before it has been processed or shipped.
Is sales tax charged?
Applicable U.S. sales tax is calculated and shown at checkout where required by law.
How do I contact you?
Email support@kovexa.shop or call [PHONE] ([BUSINESS HOURS]). Our business address is 5830 E 2ND ST, STE 7000 #11908, Casper, WY 82609 (office address – not for returns). See the Contact page.