Refund and Returns

MY TECH LLC | https://kovexa.shop
Last updated: October 25, 2026

1. 30-day return window

We want you to be happy with your purchase. You may return most items within 30 days of delivery for a refund or exchange.

2. Eligible items

To be eligible, your item must be:

  • unused, unworn, and in the same condition you received it;
  • in its original packaging, with all tags, accessories, and parts;
  • accompanied by your order number or proof of purchase.

3. Items that cannot be returned

For health and safety reasons, we cannot accept returns of: opened food-contact or hygiene items (such as used pet grooming items or opened food storage items), gift cards, final-sale items clearly marked “Final Sale” before purchase, and custom/personalized items.

4. How to start a return

  1. Email support@kovexa.shop within 30 days of delivery with your order number and the reason for return.
  2. We will reply within 1–2 business days with return instructions and, where applicable, a prepaid label and the return address. Do not send items back to the address on the shipping label or to our registered business address without authorization. Please do not send items back before contacting us. After we approve your return, we will email you the return address and instructions.
  3. Pack the item securely and ship it back with tracking. Keep your tracking number.

5. Who pays return shipping

  • Change-of-mind returns (wrong size, no longer wanted, etc.): the customer pays return shipping.
  • Our error, defective, damaged, or wrong item: MY TECH LLC pays return shipping (or you may keep the item/destroy it, at our discretion), and we send a replacement or full refund, including original shipping charges.

Original outbound shipping charges are non-refundable for change-of-mind returns.

6. Damaged, defective, or incorrect items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@kovexa.shop with your order number and clear photos of the item and packaging. We will, at your choice and subject to availability, send a replacement or issue a full refund, and we cover return shipping if a return is needed.

7. Refunds

  • Once we receive and inspect your return, we will email you to confirm and tell you whether the refund is approved.
  • Approved refunds are issued to your original payment method (credit/debit card, PayPal, etc.) within 3–5 business days of approval. Your bank or card issuer may take an additional 5–10 business days to post the credit.
  • Exchanges: where available, we ship the replacement once we receive the return (or sooner at our discretion).
  • If you have not received a refund after the times above, check your bank account, then contact your card company, then contact us at support@kovexa.shop.
  • Partial refunds may be given for items that show signs of use, are missing parts for reasons not due to our error, or are returned after the 30-day window with our approval.

8. Late or missing refunds / order cancellations

Orders can be canceled for a full refund before they ship. Contact support@kovexa.shop as soon as possible. Once an order has shipped, the standard return process applies.

9. Chargebacks

Please contact us first; we resolve issues quickly. We may provide order, shipping, and communication records to your payment provider when responding to a dispute.

10. Your rights

This policy does not limit any rights you have under applicable consumer-protection law or any manufacturer warranty.

11. Contact

MY TECH LLC | 5830 E 2ND ST, STE 7000 #11908, Casper, WY 82609
Email: support@kovexa.shop | Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (email replies within 1-2 business days)

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