MY TECH LLC | https://kovexa.shop
Last updated: [EFFECTIVE DATE]
1. Where we ship
We currently ship to addresses in the 50 United States and Washington, D.C. We do not currently ship internationally, to U.S. territories, or to APO/FPO addresses. We cannot deliver to P.O. boxes for some items; if your order is affected we will contact you.
2. Order processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays start processing on the next business day. During busy periods (for example, November–December), processing may take longer; we will email you if there is a delay.
3. Delivery (transit) time
After your order ships, standard delivery to the contiguous U.S. usually takes 3–8 business days after processing. Alaska, Hawaii, and remote areas may take longer.
| Method | Estimated transit time | Price |
|---|---|---|
| Standard Shipping | 3–8 business days after processing | Free on all orders within the contiguous United States |
Total estimated delivery time = processing time + transit time. Delivery dates are estimates, not guarantees; carriers may experience delays caused by weather, holidays, or other events outside our control.
4. Shipping costs
We offer free standard shipping on all orders within the contiguous United States.
5. Taxes and duties
Applicable U.S. sales tax is calculated and shown at checkout where required by law. Because we ship from within the United States, you should not owe customs duties or import fees on U.S. deliveries.
6. Order tracking
When your order ships you will receive an email (and SMS, if you opted in) with a tracking number and link. Tracking may take 24–48 hours to update after the label is created. Orders may ship from more than one location, so items in one order can arrive in separate packages with separate tracking numbers, at no extra charge to you.
You can also contact us at support@kovexa.shop or [PHONE] with your order number for a status update.
7. Address accuracy
Please enter a complete and correct shipping address. We cannot change an address once the order has shipped. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-shipment; the customer is responsible for the cost of re-shipping.
8. Changes and cancellations
Contact us at support@kovexa.shop as soon as possible after ordering. We can usually change or cancel an order only before it has been processed/shipped.
9. Lost, delayed, or damaged packages
- Delayed: If your tracking has not updated for 7 days or your order has not arrived within [10] business days after the latest estimated delivery date, contact us.
- Lost: We will investigate with the carrier and, if the package is confirmed lost, ship a replacement or issue a full refund.
- Damaged on arrival or wrong item: Contact us within 7 days of delivery with your order number and photos. We will replace the item or refund you at no cost. See our Refund & Return Policy.
- If a carrier shows “delivered” but you did not receive it, check with neighbors and your household, then contact us within 7 days.
10. Contact
MY TECH LLC | 5830 E 2ND ST, STE 7000 #11908, Casper, WY 82609
Email: support@kovexa.shop | Phone: [PHONE] | Hours: [BUSINESS HOURS]