MY TECH LLC | https://kovexa.shop
Last updated: [EFFECTIVE DATE]
1. 30-day return window
We want you to be happy with your purchase. You may return most items within 30 days of delivery for a refund or exchange.
2. Eligible items
To be eligible, your item must be:
- unused, unworn, and in the same condition you received it;
- in its original packaging, with all tags, accessories, and parts;
- accompanied by your order number or proof of purchase.
3. Items that cannot be returned
For health and safety reasons, we cannot accept returns of: opened food-contact or hygiene items [e.g., if applicable: pet grooming items that have been used, opened food storage items], gift cards, final-sale items clearly marked “Final Sale” before purchase, and custom/personalized items.
4. How to start a return
- Email support@kovexa.shop (or call [PHONE]) within 30 days of delivery with your order number and the reason for return.
- We will reply within [1–2] business days with return instructions and, where applicable, a prepaid label and the return address. Do not send items back to the address on the shipping label or to our registered business address without authorization – returns must go to the address we give you ([RETURN ADDRESS]).
- Pack the item securely and ship it back with tracking. Keep your tracking number.
5. Who pays return shipping
- Change-of-mind returns (wrong size, no longer wanted, etc.): the customer pays return shipping. [Optional: A flat fee of $[X] may be deducted from your refund if we provide a label.]
- Our error, defective, damaged, or wrong item: MY TECH LLC pays return shipping (or you may keep the item/destroy it, at our discretion), and we send a replacement or full refund, including original shipping charges.
Original outbound shipping charges are non-refundable for change-of-mind returns.
6. Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@kovexa.shop with your order number and clear photos of the item and packaging. We will, at your choice and subject to availability, send a replacement or issue a full refund, and we cover return shipping if a return is needed.
7. Refunds
- Once we receive and inspect your return, we will email you to confirm and tell you whether the refund is approved.
- Approved refunds are issued to your original payment method (credit/debit card, PayPal, etc.) within [3–5] business days of approval. Your bank or card issuer may take an additional 5–10 business days to post the credit.
- Exchanges: where available, we ship the replacement once we receive the return (or sooner at our discretion).
- If you have not received a refund after the times above, check your bank account, then contact your card company, then contact us at support@kovexa.shop.
- Partial refunds may be given for items that show signs of use, are missing parts for reasons not due to our error, or are returned after the 30-day window with our approval.
8. Late or missing refunds / order cancellations
Orders can be canceled for a full refund before they ship. Contact support@kovexa.shop as soon as possible. Once an order has shipped, the standard return process applies.
9. Chargebacks
Please contact us first; we resolve issues quickly. We may provide order, shipping, and communication records to your payment provider when responding to a dispute.
10. Your rights
This policy does not limit any rights you have under applicable consumer-protection law or any manufacturer warranty.
11. Contact
MY TECH LLC | 5830 E 2ND ST, STE 7000 #11908, Casper, WY 82609
Email: support@kovexa.shop | Phone: [PHONE] | Hours: [BUSINESS HOURS]